Technology Support Specialist II

 

Purpose Statement

 

The job of Technology Support Specialist II is done for the purpose/s of developing and installing specialized reporting systems as defined by management and department heads; updating and maintaining data extracts; and providing information and/or direction as may by required.

 

This job reports to the Lead Technology Support Specialist.

 

 

Essential Functions

 

• Collaborates with a variety of internal and external parties (e.g. district personnel, programmers, programmer analysts, database administrators, users, third party vendors, etc.) for the purpose of providing and/or receiving information and ensuring project success.
• Develops procedures and work?ows, (e.g. monitoring project plans and schedules, documenting applications, etc.) for the purpose of enhancing existing systems and/ or providing solutions to current processing problems.
• Implements new software and system applications for the purpose of addressing organizational needs and providing operational capabilities to users.
• Oversees assigned work activities and/or projects for the purpose of providing guidance and support to other sta? and to ensure completion of projects within established guidelines.
• Participates in meetings, workshops and/or trainings for the purpose of conveying and/or gathering information required to perform job functions.
• Recommends equipment, supplies and materials for the purpose of identifying required items to provide appropriate services.
• Researches computer hardware and software applications, programming languages, and current technology (e.g. being knowledgeable on trends, recommending acquisitions, etc.) for the purpose of being knowledgeable on trends and recommending acquisitions.
• Responds to inquiries from a variety of sources (e.g. sta?, administrators, school site personnel, outside vendors and service providers, etc.) for the purpose of providing technical assistance, advice and support.
• Tests and/or monitors the testing of developed application software for the purpose of ensuring that product matches de?ned requirements and expected functionality.
• Trains selected personnel for the purpose of ensuring their ability to use new and/or existing processes.
• Troubleshoots application software for the purpose of isolating bugs and resolving issues and/or providing user training.

 

Other Functions

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

 

Job Requirements:  Minimum Qualifications

 

Skills, Knowledge and Abilities

 

SKILLS are required to perform multiple, highly complex, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: planning and managing projects; preparing and maintaining accurate records including developing and maintaining time estimates and schedules; reading entity-relationship diagrams; supervising staff and project groups; and using pertinent software applications.

 

KNOWLEDGE is required to perform advanced math; read technical information, compose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions.  Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: current generation and legacy application programming languages; system design; process and data modeling techniques; database theory; technologies and tools, benefits and limitations of technology; and project management.

 

ABILITY is required to schedule activities and/or meetings; gather, collate, and/or classify data; and consider a variety of factors when using equipment. Flexibility is required to work with others in a wide variety of circumstances; analyze data utilizing defined but different processes; and operate equipment using a variety of processes. Problem-solving is required to identify issues and create action plans. Problem-solving with data requires independent interpretation of guidelines; and problem-solving with equipment is moderate to significant. Specific ability-based competencies required to satisfactorily perform the functions of the job include: setting priorities; communicating effectively with persons of varied technical background; meeting deadlines and schedules; and working with frequent interruptions.

 

Responsibility

 

Responsibilities include: working independently under broad organizational guidelines to achieve unit objectives; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of resources from other work units may be required to perform the job's functions. There is a continual opportunity to impact the organization’s services.

 

Working Environment

 

The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling,   and significant fine finger dexterity. Generally the job requires 70% sitting, 15% walking, and 15% standing.  This job is performed in a generally clean and healthy environment.